1. Introduction

RideUp Limo (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you book our transportation services, visit our website, or otherwise interact with us.

This policy applies to all customers within the United States and is designed to comply with applicable U.S. data protection and consumer privacy laws.

2. Information We Collect

When you use RideUp Limo services, we may collect several categories of information, including:

• Personal identifiers such as your full name, phone number, email address, billing address, and payment details provided during reservations.
• Trip-related information including pickup and drop-off locations, travel times, flight details, and vehicle preferences.
• Account and communication records if you create an account, contact customer service, or interact with us via email, phone, or social media.
• Technical information such as IP address, device type, browser version, and access times to help ensure site security and performance.

All data is collected directly from you, through your interactions with our website or booking system, or from trusted service providers assisting with your reservation.

3. How We Use Your Information

Your information is used for the following purposes:

• To process bookings, confirm reservations, and provide chauffeur services.
• To communicate trip details, updates, and service notifications.
• To process payments securely and issue invoices.
• To personalize your experience by remembering preferences.
• To comply with legal obligations and resolve disputes.
• To improve website performance, marketing efforts, and customer support.

We do not use your information for purposes unrelated to your travel without your consent.

4. Sharing of Information

RideUp Limo does not sell, rent, or trade personal data. Information is shared only when necessary to deliver reliable services.

Trip details may be shared with chauffeurs and authorized operational staff to fulfill reservations accurately. We also work with trusted third-party providers such as payment processors, fraud prevention services, IT support vendors, and system monitoring partners. These partners are contractually required to protect your data and use it strictly for authorized purposes.

In rare cases, information may be disclosed to law enforcement or regulatory authorities when required by law or court order.

SMS & Mobile Data Protection: Mobile opt-in details, SMS consent, and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing purposes.

5. Data Retention

Your personal data is retained only as long as necessary to provide services, comply with U.S. legal obligations, or resolve disputes.

Reservation records and payment data may be retained longer where required for accounting, tax, or regulatory compliance. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We apply industry-standard security measures including encryption, secure payment gateways, restricted system access, and ongoing monitoring.

While no system is completely secure, RideUp Limo takes reasonable steps to reduce risk and protect your information.

7. Your Rights

As a U.S. customer, you have the right to:

• Request access to the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data, subject to legal or contractual requirements.
• Opt out of marketing communications.

Requests may be submitted using the contact details listed below.

8. Third-Party Links

Our website may contain links to third-party websites such as payment portals or travel partners.

RideUp Limo does not control or assume responsibility for the privacy practices of those external sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

RideUp Limo does not knowingly collect or store personal data from children under the age of 13.

If we become aware that such information has been collected unintentionally, we will promptly delete it from our records.

10. International Transfers

Your information is primarily processed and stored within the United States. If data is transferred internationally due to service operations, appropriate safeguards will be applied to protect your privacy.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in business operations, technology, or legal requirements.

When material changes occur, the “Last Updated” date will be revised. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or requests regarding this Privacy Policy or your personal data, please contact RideUp Limo:

• Email: info@rideuplimo.com
• Phone: (646) 825-5651

We are committed to addressing privacy concerns promptly and transparently.